Shipping

U.K. parcels are sent with Royal Mail and will arrive in 5 to 7 days from purchase. International parcels will take a little longer, depending on the destination.

There may be some customs/import duties to european union countries and those further afield. I ultimately have no control over this, but do everything I can to try to keep those costs at a minimum by providing all the correct documentation for customs authorities. I cannot be held responsible for delays due to customs. 

Your pottery will be carefully packaged for shipping. I try to keep packaging to a minimum. I use biodegrdable packing chips that can be easily dispersed in water. I use recycled paper and card where possible and minimise the use of plastics. 

I am able to accept returns from U.K. customers, please contact me within 14 days of delivery and dispatch items back within 30 days of delivery. Return postage costs are the buyers responsibility. If the item is not returned in its original condition, the customer is responsible for any loss in value.
 
I am unable to accept returns from overseas customers. In the unlikely event of breakage during shipping, please contact me with a photo and I will provide a full refund.